Event Cover Image
Event Image
Join us for the 41st Annual Customer Service Workshop. This year's theme is "Excelling in Customer Service - The Impact of Working Together". The workshop is designed for employees at ALL levels. Managers, supervisors, front office, call center, and field staff personnel will benefit. Make the investment in yourself and your staff!
** Hotel deadline extended to September 25th!  Make your reservations now! **
 
 
Registration Information:
Full Conference Registration (includes admission to all conference sessions, breakfast, and breaks)
  • $235.00     AWWA Member rate
  • $308.00     Non-Member rate **
 
One Day Registration (training sessions, breakfast, and breaks on the attendance day only)
  • $110.00     AWWA Member rate
  • $183.00     Non-Member rate **
 
Exhibitor Registration (vendors will be provided a brief time for introductions and remarks during the conference)
  • $335.00     Vendor (table plus one representative)
  • $50.00       Each additional vendor representative
 
                  
 
Workshop Topics to Include:
  • Excellence in Customer Service - The Impact of Working Together
  • Can You See What I See?
  • Diffuse the Fuse - Teaming Up with Your Customer
  • Let's Talk Shop
  • Excellence in Customer Service - Kindness Counts
  • The Great Debate:  The Challenges & Opportunities of Transitioning to Monthly Billing
  • How Intelligent Technologies Can Impact Water Utilities
  • FOIA Records Training
  • What's in a Rate?...and How to Tell Your Customers
  • Leadership with Libby - Q & A on the Impact of Working Together
 
Hotel Registration Information:
Holiday Inn & Suites North Beach
3900 Atlantic Avenue
Virginia Beach, VA 23451
 
Group Rate Code: AWW
Click here for Reservations.
Guest can also call 1-866-456-3446 and use the code to make reservations.
Guest room check-in time is 4 PM and check-out time 11 AM
 
Attendees are responsible for their own lodging arrangements.  Reservations must be made prior to September 25, 2019, in order to receive the group rate of $99 per night. State and local taxes apply.  Complimentary parking and WiFi.  All hotel rules and regulations apply.
 
Where
Virginia Beach Holiday Inn-North Beach
3900 Atlantic Avenue
Virginia Beach, VA  23451
Organizers

M

Mark McClain
mark.mcclain@richmondgov.com

M

Megan Tomlin
mtomlin@rockbridgecountyva.gov
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Geneva Hudgins
geneva.hudgins@vaawwa.org
434.386.3190