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This three-day training is structured both for Customer Service Professionals who still need one or two courses to earn their certificate, as well as those wishing to take all three courses of the complete program.

 

Daily Schedule
Start time: 7:45 AM
End time: 4:45 PM


Registration fee (includes Workbook, Lunch, and Snacks)
Full Conference - all 3 days  $299.00
Single Day  $110.00 per course

The curriculum is composed of three courses:

  • Course 1:  Customer Relationship Building:  Address the skills necessary to provide excellent customer service to internal and external customers.
  • Course 2:  The Business of Customer Service:  Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
  • Course 3:  Water Industry Operations:  Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.
Where
Henrico County Water Treatment Facility
10111 Three Chopt Road
Richmond, VA
Organizers
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Geneva Hudgins
geneva.hudgins@vaawwa.org