Rates
AWWA Member Rate | $150
Non-Member Rate | $200
Additional Sponsor Representative | $150
In this course, the focus is on communication and listening skills, having a great professional attitude, and improving both understanding of and skills in diversity, equity, and inclusion to support a superior knowledge of working with people in a positive, respectful, and cooperative manner.
Course 2: The Business of Customer Service
This course concentrates on the need for teamwork to improve customer service. There is an emphasis on the problem-solving and decision-making skills required for evaluating and effectively resolving customer service complaints, both real and perceived. Also included are explanations of the customer service cycle, terms and definitions, and/or processes common to all customer service organizations.
Course 3: Utility Industry Operations
The final course is designed to emphasize understanding of your role as a member of the larger community of water sector professionals who are serving the public by working for water utilities responsible for providing a safe and adequate water supply. As a result, the fundamentals and basic terminology for managing sources, treatment, and distribution are provided, as well as an understanding of applicable water utility rules, regulations, and policies. The course also includes an emphasis on the value of water, as well as some of the major issues and initiatives facing all water utilities, such as the need for water conservation, recycling and reuse, and addressing the challenges of climate change.
Platinum | $700
✓ Admission for 1 sponsor representative
✓ Name plaque displayed on registration and refreshment tables
✓ Recognition in the event program
✓ Recognition on web registration site
✓ Admission for 1 sponsor representative
✓ Name plaque displayed on registration table
✓ Recognition in the event program
✓ Admission for 1 sponsor representative
✓ Recognition in the event program
