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Safety and Security of our Frontline Workforce- A Panel Discussion

Jan 22, 2025 11:30 AM - 1:00 PM  

Register
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Join the VA AWWA Education Committee and experts in the field for a panel discussion on how to reduce the likelihood of violence towards our field staff during customer interactions such as shut-offs or maintenance.

Please bring your questions and join our speakers for this timely panel discussion:

  • DeAndre Lewis
    Senior Security Specialist – Enterprise Security
    Training & Intelligence
    American Water Technology & Innovation - Enterprise Security
     
  • Ike Eisenhart
    President | Infrastructure Protection Specialist
    Iron Hart Consulting, LLC
     
  • Phillip Landreth
    Manager of Physical Security
    American Water
     
  • Sherman Payne
    City of Newport News Waterworks
    Chief of Meter Operations & Networks

 

Topics To Include:

  • Customer service best practices
  • Remote metering and shut offs 
  • Pre warning / alert systems
  • Field perspectives
  • De-escalation training
 
Credits Expected: 1.5 CEC for Professional Engineers | 1.5 CPE for Water Operators
 
 
Organizers
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Cynthia Barnes
cynthia.barnes@vaawwa.org
434.238.5131

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Simon Scarlett
simon.scarlett@amwater.com