The VA AWWA Customer Service Committee proudly presents
Customer Service Excellence for Utilities
• The value of water (and wastewater) as a public good. Because understanding the “why” fuels the “how”.
• Universal principles of exceptional utility customer service and professional conduct. Tried-and-true strategies that apply across the board.
• Mastering customer service strategies, especially in those 'challenging' situations. We'll equip participants with tools to turn tricky moments into triumphs.
• Practical tips and tricks for creating consistently positive customer interactions. Leaving participants not just informed but genuinely jazzed to apply new insights.
The Customer Service Excellence program utilizes a dynamic blend of direct instruction, lively group discussions fueled by shared experiences, and hands-on exercises to foster professional development and truly embed learning.
NOTE: This program will be repeated back-to-back in Fairfax and Newport News. Please double check that you are signing up for the correct location of your choice.
Please contact the organizers if you would like to sponsor this event!
💧Program Subject to Changes
10:00 Check-In and Networking
- Session I
- Complimentary Lunch
- Session II
3:00 Adjourn
💧Rates
- AWWA Member Rate- $50
- Non-Member Rate- $75
💧Your Facilitator
- Jennifer Teal, Raftelis
💧4 Continuing Education Credits
Cancellations:
Please view our Cancellation and Refund policy.
Cynthia Barnes
cynthia.barnes@vaawwa.org
434.238.5131
L
Laurie Abrams
labrams@raftelis.com