Business Application Specialist I

Posted on Jan 24, 2022
Virginia Beach Public Utilities Technical Services is seeking a critically thinking and self-learning individual to assist with upcoming technology-related departmental projects while maintaining existing systems. This individual will work as a member of the Public Utilities Operations Technical Services team.
Requisition ID: 35858
Work Location: Public Utilities - Dam Neck facility
Pay Range: G.22, $47,278.40 - $69,305.60
Starting Salary: Minimum of the Pay Range
Work Schedule: Mon-Fri, 8AM-5PM
Job Open Date: 1/5/22
Application Deadline: 2/8/22
 

Duties and responsibilities include but are not limited to:

  • Provide day-to-day support and management for Infor Public Sector/Hansen (asset management and work order management software)
  • Assist with the implementation of Service-Link (mobile dispatching software)
  • Serve as power-user for access control systems (CyberAudit, Lenel) and mobile device management software (MDM)
  • Assist with maintenance and inventory of technology assets (hardware and software)
  • Custom report development using MS SQL Server Management Studio, Crystal Reports, Report Builder and Power BI
  • Develop and document business procedures for use with division’s applications
  • Develop training materials and conduct end-user training
  • Assist with data entry functions and routine report generation
  • Analyze business operations; identify business needs and business process improvements
  • Liaison with IT Department and/or vendor to resolve software or hardware issues
  • Other tasks/duties as assigned

Working Conditions:

There is no working conditions statement available for this position at this time.

Minimum Requirements:

MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. (NOTE: Related college disciplines include Business Administration, Public Administration, Information Systems, and Information Technology.) May be required to have, or obtain, a current and valid Virginia or North Carolina drivers license in accordance with Virginia or North Carolina DMV drivers license eligibility requirements. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:

DMV Transcript:  Not Required
CDL:  Not Required                                       
DOT History:  Not Required                                                 
CPS Check:  Not Required
Physical:  Not Required    
Respirator:  Not Required
Polygraph Review:  Not Required
Psychological Screening:  Not Required

Attachments Required:  Resume
Cover Letter

Preferences:

In addition to the minimum requirements, the ideal candidate for this position will have experience or skills listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application.

The ideal candidate should have:
o Business Knowledge
o Experience with asset management and work order management applications or similar software
o Working knowledge of relational databases, such as: MS SQL Server, Access, etc.
o Experience serving as system admin, power user, or similar role
o Advanced proficiency with Microsoft Office products or similar programs
o Communication Skills
o Experience in providing technical briefings, training sessions and training documents
o Ability to effectively communicate with users of varied levels of technological competency
o Ability to provide quality customer service to internal and external customers
o Organizational Skills
o Detail oriented with ability to manage multiple projects simultaneously
o Ability to prioritize tasks and maximize efficiency
o Ability to work with minimal supervision

Special Instructions:

***Alpha I Status: Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.****

  • Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete. 
  • You will not be able to access the details of this job ad once the closing date has passed.   If you would like to retain this information, please take a screenshot or print using your browser's printing capability.
  • ​Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit. 
  • Please provide a copy of any certifications or related professional licenses.

 

VRS Contribution:   All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.  

TO APPLY: Click Here

 

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