Event Cover Image
Event Image
This is a three-day certificate program focusing on Customer Service skills and techniques.


Daily Schedule
Start time: 8:00 AM
End time: 5:00 PM

Registration fee (includes Course Materials, Lunch, Snacks, and Drinks daily)
Member -  $299
Non-Member - $375



Local Accommodations
Note: Any hotel reservations needed are the responsibility of the attendee.  No special rate or hotel block has been made on behalf of this event.  Below is a list of hotels in the area.  VA AWWA makes no recommendations regarding which hotel to use. 

Courtyard by Marriott 
4640 Murray Place, Lynchburg, VA 24502

A special rate of $119 is available if you call their number to make a reservation.  Please mention the American Water Works Association in order to receive this rate. 

Fairfield Inn and Suites
3777 Candlers Mountain Rd, Lynchburg, VA 24502
(434) 845-1700

Website Reservations

Holiday Inn Express
5600 Seminole Ave, Lynchburg, VA 24502
(434) 237-7771

Website Reservations

Sleep Inn
3620 Candlers Mountain Rd, Lynchburg, VA 24502
(434) 846-6900
Website Reservations




City of Lynchburg, Information Technology Center
3550 Young Place
Lynchburg, VA 24501
Geneva Hudgins