Event Cover Image
Event Image
This is a three-day certificate program focusing on Customer Service skills and techniques.

In response to the progression of the COVID-19 virus, the event has been postponed.  We will reschedule it for later this year.  All registered attendees will be notified by email.  Thank you for your patience and understanding as we navigate this ever-changing situation.


Daily Schedule
Start time: 8:00 AM
End time: 5:00 PM

Registration fee (includes Course Materials, Lunch, Snacks, and Drinks daily)
Member -  $299
Non-Member - $375



Local Accommodations
Note: Any hotel reservations needed are the responsibility of the attendee.  No special rate or hotel block has been made on behalf of this event.  Below is a list of hotels in the area.  VA AWWA makes no recommendations regarding which hotel to use. 

Fairfield Inn and Suites
9937 Mayland Dr, Richmond, VA 23233
(804) 545-4200
Website Reservations

Holiday Inn Express
9933 Mayland Dr, Richmond, VA 23233
(804) 934-9300
Website Reservations

Spring Hill Suites by Marriott
9960 Independence Park Dr, Richmond, VA 23233
(804) 217-7075
Website Reservations




Henrico County Water Treatment Facility
10111 Three Chopt Road
Richmond, VA
Geneva Hudgins