Customer Service Committee

 
The Customer Service Activities Committee works to promote and encourage sound customer service at Virginia utilities. For more than 35 years, the committee has staged the Annual Customer Service Workshop, which provides valuable training to over 100 attendees. This event, which draws customer service representatives, supervisors, and managers, educates customer service professionals from various utilities about the latest innovations in customer service. Additionally, the workshop provides a tremendous opportunity for networking and discussion of issues faced by utilities. In addition to local customer service professionals, utility representatives from Pennsylvania, Kentucky, Alabama, Florida, and California have attended past workshops
Fred Angel Exceptional Service Scholarship

Promoting excellence in the field of Customer Service Operations.

Applicants must be a VA AWWA member or a full-time employee of a Utility that is an AWWA member.  Applicants shall demonstrate exceptional and professional customer service in one or more of the following functional areas:

  • Call Center Operations
  • Billing
  • Collections and Accounts Receivable
  • New Service Operations
  • Field Service Operations
  • Office Administrations

The scholarship will provide complimentary registration to the VA AWWA Customer Service Workshop, including hotel accommodations.  This year's conference will be held in October 2021 in Virginia Beach, VA. 

 

Apply Now
2021 Corporate Sponsorship
2021 Corporate Sponsorship
Dec 01, 2020 - Dec 31, 2021
Trivia for Charity
Trivia for Charity
Jan 21, 2021 7:00 PM
Online only
Water Loss Control and Accessing Funding to Improve Small Systems
Water Loss Control and Accessing Funding to Improve Small Systems
Mar 23, 2021 9:00 AM -
Mar 24, 2021 12:00 PM
Online only
Setting Effective Rates for Small Systems
Setting Effective Rates for Small Systems
Jul 13, 2021 9:00 AM -
Jul 14, 2021 12:00 PM
Online only
WaterJAM 2021
WaterJAM 2021
Sep 13, 2021 - Sep 16, 2021
Virginia Beach Convention Center
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Sponsors
Committee Contacts
 
Megan Tomlin | Chair
Rockbridge County Public Service Authority
 
Kelley Kirby | Vice-Chair
Hanover County Dept. of Public Utilities 
krkirby@hanovercounty.gov

 
Committee Meeting Schedule
 
  • Third Thursday of each month
  • Via conference call
  • Please contact Megan or Kelley to get connected.
 
Upcoming Committee Events
 
October 2021
Virginia Beach, VA