Customer Service Committee

 
The Customer Service Activities Committee works to promote and encourage sound customer service at Virginia utilities. For more than 35 years, the committee has staged the Annual Customer Service Workshop, which provides valuable training to over 100 attendees. This event, which draws customer service representatives, supervisors, and managers, educates customer service professionals from various utilities about the latest innovations in customer service. Additionally, the workshop provides a tremendous opportunity for networking and discussion of issues faced by utilities. In addition to local customer service professionals, utility representatives from Pennsylvania, Kentucky, Alabama, Florida, and California have attended past workshops
 
Fred Angel Exceptional Service Scholarship

Promoting excellence in the field of Customer Service Operations.

Applicants must be a VA AWWA member or a full-time employee of a Utility that is an AWWA member.  Applicants shall demonstrate exceptional and professional customer service in one or more of the following functional areas:

  • Call Center Operations
  • Billing
  • Collections and Accounts Receivable
  • New Service Operations
  • Field Service Operations
  • Office Administrations

The scholarship will provide complimentary registration to the VA AWWA Customer Service Workshop, including hotel accommodations.  This year's conference will be held October 16 - 18, 2019 in Virginia Beach, VA. 

 

 
Upcoming Events
VA AWWA/VWEA Leadership Academy
Sep 11, 2019 - Sep 16, 2020
Virginia Beach Convention Center
Excelling in Customer Service - The Impact of Working Together
Oct 16, 2019 - Oct 18, 2019
Virginia Beach Holiday Inn-North Beach
Lab Practices Committee Meeting
Oct 16, 2019
8:00 AM – 5:00 PM
2019 Model Water Tower Competition
Oct 19, 2019
9:00 AM – 12:00 PM
HRSD Swift Research Center
Fall Distribution Seminar
Oct 23, 2019
8:30 AM – 3:30 PM
Henrico County DPU Operations Facility
Good Lab Practices call for Abstracts 2020
Feb 14, 2020
8:00 AM – 11:59 PM
Lab Analyst Award Nominations
Feb 14, 2020
8:00 AM – 11:59 PM
2020 Distribution Rodeo
Apr 27, 2020 8:00 AM –
Apr 29, 2020 5:00 PM
Blue Ridge Hotel & Conference Center
Good Lab Practices Committee Conference
Jul 27, 2020 8:00 AM –
Jul 28, 2020 11:59 PM
Previous
Next
 
Sponsors
 
 
Committee Contacts
 
Mark McClain | Chair
City of Richmond
 
Megan Tomlin | Vice-Chair
Rockbridge County Public Service Authority
 
Committee Meeting Schedule
 
 
 
Upcoming Committee Events
 
October 16 - 18, 2019
Virginia Beach, VA
 
October 21 - 23, 2020
Virginia Beach, VA