2023 Customer Service Needs Assessment
How has your customer service department changed in the last few years? What are your most pressing talent development issues?
Please complete this short survey so we can design programs that fit!
The Customer Service Committee appreciates your time and guidance:
The Customer Service Committee appreciates your time and guidance:
- Paul Fecht, Committee Chair
- Patra Brodie, Committee Vice Chair
42nd Annual Customer Service Workshop
People, Purpose, and Passion: The Pathways to Customer Success!
- Thanks to all who attended this year's Customer Service Workshop at Virginia Beach. There was a lot of learning and laughing!
- We are looking for new committee members to help plan next year's event. Please click the button below if you would like more information.
AWWA Customer Service Certificate Program
Coming Soon!
24 Hours of Hands-On Learning Alongside Your Water Sector Colleagues
Course 1: Customer Relationship Building: Addresses the skills necessary to provide excellent customer service to internal and external customers.
Course 2: The Business of Customer Service: Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
Course 3: Water Industry Operations: Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.
Please consider joining the committee to help us plan this valuable training!
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