Customer Service Committee

 
The Customer Service Activities Committee works to promote and encourage sound customer service at Virginia utilities. For more than 35 years, the committee has staged the Annual Customer Service Workshop, which provides valuable training to over 100 attendees. This event, which draws customer service representatives, supervisors, and managers, educates customer service professionals from various utilities about the latest innovations in customer service. Additionally, the workshop provides a tremendous opportunity for networking and discussion of issues faced by utilities. In addition to local customer service professionals, utility representatives from Pennsylvania, Kentucky, Alabama, Florida, and California have attended past workshops
Fred Angel Exceptional Service Scholarship

Promoting excellence in the field of Customer Service Operations.

Applicants must be a VA AWWA member or a full-time employee of a Utility that is an AWWA member.  Applicants shall demonstrate exceptional and professional customer service in one or more of the following functional areas:

  • Call Center Operations
  • Billing
  • Collections and Accounts Receivable
  • New Service Operations
  • Field Service Operations
  • Office Administrations

The scholarship will provide complimentary registration to the VA AWWA Customer Service Workshop, including hotel accommodations.  This year's conference will be held in the Spring of 2022 in Virginia Beach, VA. 

 

Apply Now
Young Professional Henrico WRF Tour & Happy Hour
Young Professional Henrico WRF Tour & Happy Hour
Oct 27, 2021
Henrico County Water Reclamation Facility
Controlling Nitrification in Water Distribution Systems Webinar
Controlling Nitrification in Water Distribution Systems Webinar
Nov 04, 2021
12:00 PM - 1:00 PM
Online Only
Achieve & Maintain Compliance with the SDWA
Achieve & Maintain Compliance with the SDWA
Nov 09, 2021
8:00 AM - 5:00 PM
New River Valley Regional Water Authority
Family Hockey Night at Roanoke Railyard Dogs
Family Hockey Night at Roanoke Railyard Dogs
Nov 12, 2021
6:30 PM - 10:00 PM
Berglund Center
40-Hour Cross Connection Devices: Inspection, Maintenance, and Testing
40-Hour Cross Connection Devices: Inspection, Maintenance, and Testing
Dec 06, 2021 8:00 AM -
Dec 10, 2021 5:00 PM
Chesterfield County Utilities - Operations Center
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Sponsors
Committee Contacts
 
Megan Tomlin | Chair
Rockbridge County Public Service Authority
 
Kelley Kirby | Vice-Chair
Hanover County Dept. of Public Utilities 
krkirby@hanovercounty.gov

 
Committee Meeting Schedule
 
  • Third Thursday of each month
  • Via conference call
  • Please contact Megan or Kelley to get connected.
 
Upcoming Committee Events
 
Customer Service Workshop
Spring 2022
Virginia Beach, VA