Who Does What? Aligning Roles to Drive Successful Organizational Change

If the success of your business initiative depends on people changing their habits, behaviors, or processes, you need Organizational Change Management. Join the Customer Service Committee for this free lunch-and-learn providing a high-level view of OCM.

THE VA AWWA CUSTOMER SERVICE COMMITTEE INVITES YOU TO A FREE LUNCH AND LEARN!

True success is realized only when the individuals impacted by the change choose to embrace, adopt, and use the new process or tool.

Led by Laurie Abrams and Chip Harris of Raftelis, this webinar explores Organizational Change Management (OCM) through the lens of the Prosci® methodology. We will break down the ADKAR® model and—more importantly—define the specific roles that executives, managers, and project teams play in a successful transition. Whether you are a project lead or a frontline supervisor, you will leave with a clear understanding of your unique contribution to drive successful change.

This webinar explores Organizational Change Management (OCM) as it relates specifically to utility technology projects from both the Business and IT perspectives. We will provide a high-level overview including:

• The Foundation: An introduction to the Prosci® methodology and the ADKAR® model.
• The Utility Context: Why OCM is the "bridge" between project delivery and business adoption.
• Real-World Scenarios: An analysis of successful vs. unsuccessful initiatives to identify the "make-or-break" factors in a utility implementation.
• Roles in Change: A deep dive into the specific responsibilities of Executive Sponsors, Managers, and Project Leads.
• Actionable Takeaways: A clear understanding of your unique contribution to a successful change, whether you are a project lead or a frontline supervisor.

 

Your Speakers

Laurie Abrams, PMP
Manager, Raftelis, Certified Prosci Change Practitioner

Chip Harris
Principal Consultant, Raftelis