Customer Service Committee

 
The Customer Service Activities Committee works to promote and encourage sound customer service at Virginia utilities. For more than 35 years, the committee has staged the Annual Customer Service Workshop, which provides valuable training to over 100 attendees. This event, which draws customer service representatives, supervisors, and managers, educates customer service professionals from various utilities about the latest innovations in customer service. Additionally, the workshop provides a tremendous opportunity for networking and discussion of issues faced by utilities. In addition to local customer service professionals, utility representatives from Pennsylvania, Kentucky, Alabama, Florida, and California have attended past workshops
 
Committee Contacts
 
Mark McClain | Chair
City of Richmond
 
Megan Tomlin | Vice-Chair
Rockbridge County Public Service Authority
 
Committee Meeting Schedule
 
March 21 | 2:30 - 3:30 pm
Conference call
 
April 18 | 2:30 - 3:30 pm
Conference call
 
Upcoming Committee Events
 
October 16 - 18, 2019
Virginia Beach, VA
 
October 21 - 23, 2020
Virginia Beach, VA